Refund policy

Your satisfaction is our priority. We offer a 14-day window for returns or exchanges from the date your order is delivered.

Go to our Contact page or email  support@noor-apparel.com and include your order number. Our team will review your request and provide return instructions. Once your return is received and inspected, you’ll receive a confirmation email with your refund details.

Return and Exchange Policy

We understand that sometimes an item may not be the right fit. Here’s how our return process works: 

Return Window: Returns are accepted within 14 days of delivery.

Condition of Items: Items must be unworn, unwashed, and in original condition with tags attached. Trying on an item once for sizing is acceptable. Items worn beyond a sizing check are not eligible for return or exchange. 

Customer Responsibility: If the item doesn’t fit or you no longer want it, you may return it, but the customer pays the return fee.

Refunds: Approved returns will be refunded to your original payment method minus the return fee.

Exchanges: Exchanges are processed as a return + new purchase. Once your return is approved and processed, you can place a new order for the correct size or style.